Return Policy

Last Updated: June 06, 2024

Thank you for shopping at Charge7 Store. We hope you are satisfied with your purchase. However, if you are not completely satisfied, you may return it to us for a full refund or an exchange. Please review our return policy for further details.

Returns

• All returns must be postmarked within thirty-one (31) days of the purchase date.
• Returned items must be in new, unused condition, with all original tags and labels attached.

Return Process

1. Request RMA Number:
   • Email our customer service team at support@charge7.at to obtain a Return Merchandise Authorization (RMA) number.
2. Prepare Your Return:
   • Place the item securely in its original packaging.
   • Include proof of purchase.
   • Clearly label the package with your RMA number.
3. Ship Your Return:
   • Mail your return to the following address: JZ Mobile Payment Services GmbH
     Attn: Returns RMA # Kreitnergasse, 5, Wien,1160, Austria
   • Use the prepaid shipping label enclosed with your package.
   • Return shipping charges will be paid or reimbursed by us.

Refunds

• After receiving and inspecting the condition of your return, we will process your refund or exchange.
• Please allow at least fifteen (15) days from receipt of your item for processing.
• We will notify you by email once your return has been processed.

Exceptions

• For defective or damaged products, please contact us at support@charge7.at to arrange a refund or exchange.

Questions

If you have any questions regarding our return policy, please contact us at: