FAQ

1. How can I place an order?

• To place an order, simply browse our website and add the desired items to your cart. Proceed to checkout, where you’ll enter your shipping and payment information. Once your order is confirmed, you’ll receive an email notification.

2. What payment methods do you accept?

• We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can select your preferred payment method during checkout.

3. How do I track my order?

• After your order has been shipped, you’ll receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or through the courier’s tracking portal.

4. What is your shipping policy?

• We offer standard and expedited shipping options, with delivery times varying depending on your location and the shipping method chosen. For more details, please refer to our Shipping Policy page.

5. Do you offer international shipping?

• Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Please contact us for specific inquiries regarding international shipping.

6. What is your return policy?

• We have a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 31 days for a full refund or exchange. Please refer to our Returns Policy page for detailed instructions.

7. How can I contact customer support?

• For any questions, concerns, or assistance, you can reach our customer support team via email at support@charge7.at. We strive to respond to all inquiries promptly.

8. Are your products covered by warranty?

• Yes, we stand behind the quality of our products. Many items come with a manufacturer’s warranty, and we also offer our own warranty on select products. Please refer to the product description or contact us for warranty information.

9. Do you offer discounts or promotions?

• We occasionally run special promotions and offer discounts to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.

10. How can I unsubscribe from your newsletter?

• To unsubscribe from our newsletter, simply click the “Unsubscribe” link at the bottom of any newsletter email you receive from us. You can also contact us directly, and we’ll assist you with unsubscribing.